{"id":17332,"date":"2025-04-28T13:57:21","date_gmt":"2025-04-28T11:57:21","guid":{"rendered":"https:\/\/k2noor.com\/faqs\/"},"modified":"2025-12-15T11:19:23","modified_gmt":"2025-12-15T10:19:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/k2noor.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17332\" class=\"elementor elementor-17332 elementor-16139\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-133eff7 e-flex e-con-boxed e-con e-parent\" data-id=\"133eff7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef582c7 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"ef582c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"title-subtitle subtitle-color-default subtitle-style-default wd-fontsize-xs\">\n\t\t\t\t\tYour questions.\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h3 class=\"woodmart-title-container title wd-fontsize-l\">Our answers.<\/h3> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5f5bb1 elementor-widget elementor-widget-wd_accordion\" data-id=\"f5f5bb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhich payment methods are accepted?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We offer a variety of payment methods to ensure maximum flexibility. You can pay conveniently with credit and debit cards such as <strong>Visa, Mastercard, American Express, Discover<\/strong> and other providers. Alternatively, PayPal is available to you \u2013 either directly via your PayPal account or as a guest payment with credit card or direct debit. We also support digital wallets like Apple Pay and Google Pay. Depending on the country, you can also use local payment methods such as SEPA Direct Debit, Klarna, iDEAL, Bancontact and others. For European customers, there is also the option to pay via SEPA bank transfer. All payments are processed securely via PayPal and Stripe so that you can always choose the most convenient option for you.      <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat shipping options are available?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We ship worldwide safely and quickly with DHL. All orders leave our warehouse on weekdays within 24 hours. <\/p><p>Shipping costs: Standard shipping is free within Germany (Express \u20ac9.90). In Europe (incl. UK &amp; Switzerland) we charge \u20ac14.90 (Express \u20ac34.90) \u2013 from \u20ac300 we deliver free of shipping costs here.<br>Internationally, we deliver free of charge from \u20ac500. Below that, the following flat rates apply: Middle East \u20ac24.90, USA\/Canada &amp; Asia \u20ac29.90, Rest of the World \u20ac39.90. Express options are available worldwide (from \u20ac54.90).  <\/p><p><em>Please note: Customs duties may apply outside the EU.<\/em><\/p><p>Delivery times: Germany 1\u20133 working days, Europe 2\u20135 working days, International 5\u201310 working days. You will automatically receive a tracking link by email after dispatch. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I track my package?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">As soon as your order has been packed and made available for collection, you will receive an email from us with the tracking number. To view the status of your order, click on the <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.dhl.de\/de\/privatkunden\/dhl-sendungsverfolgung.html\">tracking number<\/a><\/span><\/strong>. <\/span><\/p><p><span style=\"font-weight: 400;\">If you have not received a tracking number, please contact our customer service via WhatsApp or by email at <strong><a href=\"mailto:support@k2noor.com\">support@k2noor.com.<\/a><\/strong><\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I reach K2Noor customer service?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our customer service team will be happy to answer your questions. Simply use our WhatsApp Business Live Chat, the <a href=\"https:\/\/k2noor.com\/kontakt\/\"><strong>contact form<\/strong><\/a>, or send us an email to <a href=\"mailto:support@k2noor.com\"><strong>support@k2noor.com<\/strong><\/a>. <\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat are the return\/exchange policies?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"543\">If you are not completely satisfied with your purchase, you can easily return or exchange your item within 14 days of receipt. Please note that sale items can only be exchanged but not returned. The item must be unworn, unwashed and in its original condition \u2013 free from traces such as perfume or deodorant \u2013 and returned in the undamaged original packaging. After approval of your return or exchange, you have three working days to ship the item.  <\/p><p data-start=\"545\" data-end=\"1069\" data-is-last-node=\"\" data-is-only-node=\"\">For returns within Germany, we charge a flat fee of \u20ac5.90, which will be deducted from your refund. After approval, you will receive a pre-filled return label by email, which you simply print out and stick on your package. You can start the return process <strong><a href=\"https:\/\/k2noor.com\/widerruf\/\">here<\/a><\/strong> or contact our customer service directly. Every return is carefully checked to ensure that all requirements are met. If you have any questions, our customer service team is always happy to help.    <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t Do I have to pay customs or taxes on international orders?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This depends on the <strong>delivery country<\/strong>. Outside the EU, import sales tax, customs duties or service fees of the shipping service provider may apply. These costs are not included in the purchase price.  <\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo you charge VAT?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong><span style=\"font-weight: 400;\">Yes<\/span><\/strong><\/span> \u2014 within the EU, our prices already include the respective country-specific VAT. Outside the EU, German VAT is automatically removed.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"7\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhy do I see a different price at checkout?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>For EU customers, VAT is calculated based on the country of delivery<\/strong>. Buyers outside the EU pay net prices without VAT. <\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Your questions. Our answers. Which payment methods are accepted? We offer a variety of payment methods to ensure maximum flexibility.<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-17332","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/k2noor.com\/en\/wp-json\/wp\/v2\/pages\/17332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/k2noor.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/k2noor.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/k2noor.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/k2noor.com\/en\/wp-json\/wp\/v2\/comments?post=17332"}],"version-history":[{"count":1,"href":"https:\/\/k2noor.com\/en\/wp-json\/wp\/v2\/pages\/17332\/revisions"}],"predecessor-version":[{"id":17333,"href":"https:\/\/k2noor.com\/en\/wp-json\/wp\/v2\/pages\/17332\/revisions\/17333"}],"wp:attachment":[{"href":"https:\/\/k2noor.com\/en\/wp-json\/wp\/v2\/media?parent=17332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}